All orders are processed within 1 to 2 business days (excluding holidays). After receiving your order confirmation email, you will receive another notification when your order has shipped. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@clicot.com with your name and order number, and we will look into it for you. Notice for U.S. Customers Due to the recent tariff adjustments imposed by the U.S. government, additional import or duty fees may apply to your order upon delivery. Unfortunately, we have no control over these charges and cannot predict the exact amount. Until these tariffs are reviewed or modified, customers are responsible for any applicable import duties, taxes, or fees charged by U.S. customs. We understand this may cause inconvenience, and we appreciate your understanding as we continue to navigate these government-imposed regulations.